Sacramento County Jail Inmate Phone Calls are managed through a secure, state-approved system operated by Securus Technologies. This service allows inmates to make outbound calls to pre-approved numbers and receive inbound calls from family and friends. All calls are recorded, monitored, and limited to 15-minute sessions. Funding for calls is handled through AdvanceConnect accounts, which can be set up online, by phone, or at retail locations like Walmart and CVS. The system supports voicemail, call blocking, spending limits, and email call logs for transparency. Families can also receive real-time alerts about inmate status changes through the Sheriff’s SIRENS notification system. This page provides complete, up-to-date information on how to fund accounts, place calls, receive notifications, and contact the jail for support.
How Inmate Phone Calls Work in Sacramento County Jail
Inmates at Sacramento County Jail can only make calls through the Securus Technologies network. These calls are not free. Each inmate has a personal account that must be funded before any calls can be placed. Family members or friends add money to this account using a credit card, debit card, or cash at authorized retail locations. Once funded, the inmate can dial approved numbers. Calls last up to 15 minutes and may be disconnected if the balance runs low. All calls are recorded and subject to review by jail staff. Inmates cannot receive direct calls but can leave voicemail messages if a caller does not answer. The system ensures safety, accountability, and fair access for all parties.
Funding an Inmate’s Phone Account
To fund an inmate’s phone account, visit the official Securus website or call their customer service line. You can also add funds at participating retail stores such as Walmart, CVS, and Western Union. When adding money, you’ll need the inmate’s full name and X-Reference number. Funds are usually available within minutes. The AdvanceConnect plan lets users set daily or monthly spending caps, block unwanted numbers, and receive email summaries of all calls. This helps families manage costs and stay informed. There are no hidden fees, but standard call rates apply. Always verify the current rate before funding, as prices may change. Keep your transaction receipts for future reference.
Approved Call Numbers and Account Setup
Only numbers that are pre-approved can receive calls from inmates. To add a number, the caller must register through the Securus portal and agree to the terms of service. The inmate must also approve the number from their housing unit. Once both sides confirm, the number is added to the allowed list. Each account requires a unique username and password. Callers should avoid sharing login details to prevent unauthorized use. If a number is blocked or removed, it cannot be re-added for 30 days. This rule helps prevent abuse and ensures only trusted contacts communicate with inmates. Always double-check the number before submitting it for approval.
Call Limits, Duration, and Monitoring
Every phone call from Sacramento County Jail is limited to 15 minutes. If the call is not completed in that time, it will automatically disconnect. Inmates can make multiple calls per day, but total talk time depends on account balance. All calls are recorded and may be reviewed by jail officials for security reasons. Conversations involving threats, illegal activity, or coded language can lead to disciplinary action. Callers should speak clearly and avoid sensitive topics. There is no option for unmonitored calls. The system logs start and end times, duration, and participant numbers. These records are kept for at least one year and may be used in investigations.
Voicemail and Missed Call Options
If a caller does not answer, the inmate can leave a voicemail message. These messages are stored for up to 30 days and can be retrieved by calling the same number again. Voicemail is included with the AdvanceConnect plan at no extra cost. Messages are limited to 5 minutes. Inmates cannot receive text messages or emails through the phone system—only voice messages. Callers should speak slowly and clearly when leaving a message. Avoid background noise or multiple speakers. If the mailbox is full, new messages will not be saved. Regularly check your voicemail to stay connected.
SIRENS Notification System for Inmate Status Updates
The Sheriff’s Incarcerated Persons Release Elective Notification System (SIRENS) sends instant alerts when an inmate’s status changes. Users can choose to receive notifications by email, text message, or automated phone call. Alerts include releases, transfers, court appearances, and booking updates. Registration is free and takes less than five minutes. You’ll need the inmate’s full name or X-Reference number and a valid contact method. The system checks the jail database every few minutes, so alerts arrive within moments of a change. This service is available 24/7 and is ideal for families, victims, or legal representatives who need timely updates.
How to Register for SIRENS Alerts
To sign up for SIRENS, go to the official Sacramento Sheriff’s website and click the SIRENS registration link. Enter your contact information and the inmate’s details. Confirm your email or phone number when prompted. Once verified, you’ll start receiving alerts automatically. You can manage your preferences at any time, including adding or removing inmates. The system allows multiple users to register for the same person. Notifications are sent in real time and include the date, time, and type of status change. There is no cost to use this service. Keep your contact info updated to avoid missing important alerts.
Locating an Inmate in Sacramento County Jail
Use the official Sacramento County Inmate Search portal to find current inmates. Enter the full legal name or X-Reference number. Results show housing location, charges, bond amount, projected release date, and a mugshot if available. The search tool is updated daily and reflects real-time custody status. If no results appear, the person may not be in custody or may be held under a different name. For verification, call the Main Jail information desk at 916-874-6752. Staff can confirm booking details during business hours. Always have the inmate’s full name and date of birth ready when calling.
Contacting the Sacramento County Sheriff’s Office
For non-emergency inquiries, call 916-874-5115. The TDD line for hearing-impaired callers is 916-874-7128. Administrative questions go to 916-874-1927, Monday through Friday, 8 AM to 5 PM. The Sheriff’s Office is located at 12500 Bruceville Road, Elk Grove, CA 95757. In-person visits require an appointment for most services. Emergency calls should always go to 911. The online crime reporting portal accepts non-urgent reports for unincorporated Sacramento County and Rancho Cordova. Reports must include location, date, time, and description of the incident. Deputies review submissions within 48 hours.
Rio Cosumnes Correctional Center (RCCC) Phone Services
The Rio Cosumnes Correctional Center (RCCC) houses sentenced inmates from Sacramento County Courts. Inmates here use the same Securus phone system as the Main Jail. Three dedicated lines support communication: 916-874-6752 for inmate information, 916-874-6905 for court liaison, and 916-874-1927 for general public inquiries. All calls require the inmate’s X-Reference number for verification. Visitor scheduling must be done online at least 24 hours in advance. RCCC follows the same call rules, funding methods, and monitoring policies as the Main Jail. Facilities are located at 12500 Bruceville Road, Elk Grove, CA 95757.
Inmate Email and Text Messaging Policy
Since January 4, 2023, Sacramento County Main Jail allows electronic messaging through Securus. Approved contacts can send text messages and short emails to inmates. Each message is scanned for profanity, threats, or illegal content before delivery. Senders must register an account, agree to terms, and pay per message. Messages appear on tablets inside housing units. Inmates can read but not reply via email. Voice messages can be sent for an additional fee. Usage logs are available to both parties. If an inmate does not appear in the system, call 916-874-6752 for confirmation. This service complements phone calls but does not replace them.
Visiting Hours and Rules
Visiting hours at Sacramento County Jail are split into two shifts: 8 AM to 12 PM and 1 PM to 5 PM. Visitors must present a valid photo ID and sign in at the lobby kiosk. Dress code rules prohibit revealing clothing, hats, gang-related symbols, or open-toed shoes. Only one visitor per inmate is allowed per session. Children under 18 must be accompanied by an adult. No personal items, including phones or bags, are permitted in visitation areas. All visits are monitored and may be recorded. Failure to follow rules can result in suspension of visiting privileges. Schedule visits online at least 24 hours in advance.
Bail and Bond Information
Bail can be posted in cash, cashier’s check, or through a licensed bail bond agency. The jail finance office processes payments Monday through Friday, 8 AM to 5 PM. Exact bond amounts are listed on the inmate search portal. Cash payments must be made in person at the Main Jail. Cashier’s checks should be made payable to the Sacramento County Sheriff. Bail bond agencies charge a non-refundable fee, typically 10% of the total bond. Once bail is posted, release usually occurs within two hours, depending on processing time. For questions, call 916-874-6752 during business hours.
Mail Guidelines for Inmates
Personal mail must include the inmate’s full name, X-Reference number, and housing location. Mail is screened for contraband before delivery. Prohibited items include stickers, adhesive-backed paper, lipstick, perfume, or any substance. Books and magazines must come directly from publishers or recognized retailers. Care packages are not allowed unless ordered through approved vendors. Outbound mail from inmates is also inspected. Letters should be written in English or include a translation. Do not send cash or personal photos. All mail is subject to delay during security reviews. Use the following address format:
Inmate’s Full Name
X-Reference Number
Housing Location
651 I Street
Sacramento, CA 95814
Commissary and Inmate Purchases
Inmates can buy snacks, hygiene items, and stationery from the jail commissary. Funds must be added through JPay, in-person kiosks, or by calling 916-874-6752. Orders are processed weekly and delivered to housing units. Prices are posted online and in the jail. Only approved items can be purchased. Families cannot send physical goods directly. All transactions are logged and visible to inmates and administrators. Account balances carry over if an inmate is transferred. Refunds are not issued for unused funds upon release. Commissary access may be restricted for disciplinary reasons.
Frequently Asked Questions
How much do inmate phone calls cost? Call rates vary but typically range from $0.25 to $0.50 per minute. Fees are deducted from the AdvanceConnect account. Rates may differ for local, long-distance, or international calls. Check the Securus website for current pricing. Are calls private? No. All calls are recorded and may be reviewed by jail staff. Avoid discussing illegal activity or sensitive legal matters. Can I call an inmate directly? No. Inmates can only make outbound calls. You must be on their approved list to receive calls. How do I block a number? Use the AdvanceConnect portal to block unwanted callers. Changes take effect within 24 hours. What if my loved one isn’t showing up in the search? Call 916-874-6752 to verify their status. They may be in transit or held under a different name.
Official Resources and Contact Information
For the most accurate and up-to-date information, use these official sources:
Sacramento County Sheriff’s Office: 12500 Bruceville Road, Elk Grove, CA 95757
Main Jail Information Line: 916-874-6752
Sheriff’s Administrative Line: 916-874-1927
Non-Emergency Reporting: 916-874-5115
TDD for Hearing Impaired: 916-874-7128
Visiting Hours: 8 AM–12 PM and 1 PM–5 PM, Monday through Sunday
Securus Technologies Customer Service: 1-800-844-6591
SIRENS Registration: https://www.sacsheriff.com/InmateInformation/
Inmate Search Portal: https://www.saccounty.gov/services/Pages/Inmate-Search.aspx
Related Services and Support
Families seeking legal help can contact the Sacramento County Public Defender’s Office at 916-874-6475. Mental health support for inmates is provided by Wellpath, the jail’s healthcare contractor. For victim assistance, call the Sacramento County Victim Witness Program at 916-874-6611. Religious services are available weekly through approved volunteer chaplains. Educational programs include GED preparation and vocational training managed by Jail Industries. All services are free and accessible based on eligibility. Inmates can request program enrollment through their housing officer.
Recent Updates and Policy Changes
As of 2024, Sacramento County Jail continues to use Securus for all inmate communications. New tablet-based messaging was introduced in early 2023, expanding digital contact options. Call monitoring remains strict, with AI-assisted screening for prohibited content. The SIRENS system now supports Spanish-language alerts. Bail processing times have improved with digital verification tools. Visitor scheduling is fully online, reducing wait times. All changes align with California state regulations and federal privacy standards. For updates, check the Sheriff’s website monthly.
Why This System Protects Everyone
The phone and notification systems in Sacramento County Jail are designed for safety, transparency, and fairness. Recording calls prevents abuse and helps investigate incidents. Spending limits protect families from unexpected charges. Real-time alerts keep loved ones informed without constant calls to the jail. Pre-approval of numbers reduces harassment and ensures only trusted contacts communicate. These measures support rehabilitation by maintaining family bonds while upholding security. The system is regularly audited and complies with state and federal laws.
Final Tips for Families and Friends
Stay calm and patient when dealing with jail communications. Have the inmate’s X-Reference number ready for all calls and searches. Fund accounts in advance to avoid delays. Use SIRENS to stay updated without calling daily. Follow all visiting and mailing rules to prevent issues. Keep records of all transactions and communications. If problems arise, contact Securus or the Sheriff’s Office promptly. Remember, staff are there to help within policy limits. Your support makes a difference in an inmate’s well-being.
Frequently Asked Questions
Can I send money directly to an inmate’s phone account?
Yes, but only through Securus Technologies. You cannot hand-deliver cash or checks. Use the website, phone, or retail partners like Walmart. Funds appear instantly. Always keep your receipt.
Are international calls allowed?
Yes, but they cost more and must be pre-paid. Not all countries are supported. Check with Securus before funding. Calls may be blocked if the destination is restricted.
What happens if the call drops?
If a call disconnects due to low balance or time limit, the inmate must restart the process. Partial calls are not refunded. Ensure sufficient funds before dialing.
Can inmates call 911?
No. Inmates cannot make emergency calls. All calls go through the monitored Securus system. For emergencies, staff handle medical or safety issues internally.
How long does it take to get SIRENS alerts?
Alerts arrive within minutes of a status change. The system checks the database constantly. Delays are rare but may occur during system updates.
Can I visit if I’m not on the approved call list?
Yes, visiting and calling are separate. You can visit if you meet ID and dress code rules. But you won’t receive phone calls unless approved.
Is there a way to reduce call costs?
Use local numbers when possible. Avoid peak hours if rates vary. Set spending caps to control usage. Some plans offer discounts for bulk funding.